Frequently Asked Questions

Everything you need to know about shopping with Dukan.

What are your shipping times and costs?

We offer standard shipping which typically takes 3-5 business days. Shipping costs are calculated at checkout based on your location, but we offer free shipping on all orders over $50.

How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.

What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please visit our returns portal to initiate a request and receive a prepaid shipping label.

Which payment methods do you accept?

Dukan accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products covered by a warranty?

Yes, all products purchased from Dukan come with a standard 12-month manufacturer's warranty against defects in materials and workmanship.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer support team.