Returns & Exchanges

At Dukan, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original condition.

• 3.
  Ship the Items

  Print the provided prepaid shipping label and drop off your package at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days.